tony roma's service

few days ago when i was furious about the service from tony roma's i actually lodge a complain through their site. and they replied me! =) hopefully the will attend to me.. again? and tony roma's in curve again? no no no.. service suck!

this is what they wrote me.

RE: MALAYSIA SUNWAY PYRAMID - Denise Pereira

From: Guest Relations (guest.relations@ROMACORP.COM)

Sent:

Sunday, September 30, 2007 3:20:32 AM

To:

denise_vn87@hotmail.com

Cc:

george@manhattanfishmarket.com; adam@mfm.com; John Looney (johnl@ROMACORP.COM); Brad Smith (brads@ROMACORP.COM); Phil Heckathorne (philh@ROMACORP.COM); Randy Steinbrenner (randys@ROMACORP.COM)

Dear Mr. Pereira:

Thank you for contacting Tony Roma's Guest Relations. Please accept our apologies for the disappointment you had at Tony Roma's in Malaysia. Each guest plays an important role in helping us maintain the standards by which we operate and we appreciate your feedback. Your message is being forwarded to the franchise owner/operator and the Director of Franchise Operations. Management would like to discuss your visit and will contact you at the earliest opportunity. Thank you.

Martha Kerlee

Guest Relations

Romacorp, Inc.

800-891-8784

VM Ext. 2526